Additional Information: This hotel is owned and operated by an independent franchisee, Newport Hospitality Group, Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Come join the Front Desk team at our new Fairfield by Marriott hotel. 

• Assign guest rooms using guest profile information and preferences and honor guest requests to the best of our ability
• Process guest check-ins, check outs and room changes, noting any special needs
• Issue keys to both staff and guests
• Answer telephone within 3 rings, using correct greeting and telephone etiquette
• Verify guest information and handle with the highest degree of confidentiality and integrity
• Obtain back-up information for guest credit/payment method and input into system
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations including being empowered to resolve guest problems or complaints and owning it through to completion and follow up with guests to ensure issues have been resolved

Maintain complete knowledge of the following:

• all hotel features, services, hours of operation
• all room rates, special packages and promotions
• daily house count and expected arrivals/departures
• scheduled daily group activities
• Obtain assigned bank, ensure accuracy and keep bank secure
• Handle overbooked or walked in guests
• Accept and record wake-up call requests
• Receive, log, send and distribute guest faxes, mail and packages
• Ensure vendor log is completed by all contractors and vendors
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Communicate Maintenance Requests and Work Orders to the Engineering Department
• Resolve discrepancies on the room status report with Housekeeping
• Match the bucket check to in-house guest list and report discrepancies to Manager.
• Process adjustment vouchers, paid-outs, corrections, miscellaneous charges, etc
• Notify Manager if any equipment is broken or supplies are running low
• Follow and perform according to brand standards

• Essential Skills: Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years of previous experience related employment) to quickly become familiar with resort procedures. Requires ability to operate all Front Office Equipment. Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance. Must have ability to professionally represent the hotel, deal positively with the public in person and over the telephone.
• Educational/Vocational Preparation: High school graduate or equivalent. Previous hotel front office experience preferred, however, ability gained through 1+ years related employment (sales, cashier) or on-the-job training may substitute for actual front office experience.

This company is an equal opportunity employer.

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