Additional Information: This hotel is owned and operated by an independent franchisee, Remington Lodging and Hospitality, LP. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

La Posada De Santa Fe seeks a full -time Front Office Manager !! The Front Office Manager directs and controls operation of the front office and coordinates activities to obtain optimal room occupancy, revenue and guest satisfaction. The Front Office Manager oversees all activities in the front office to ensure high guest service standards are met, as well as accuracy in all phases of the operation.

Core Responsibilities:

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.

• Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.

• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.

• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.

• Assist the General Manager by handling special requests, group blocking and unusual circumstances.

• Guide occupancy for maximum yield management of the hotel.

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.

• Perform other duties as assigned.

As one of the most renowned resorts in Santa Fe, the rich history of the Southwest meets modern amenities and upscale touches at La Posada de Santa Fe. Set on six beautifully landscaped acres just steps from the historic Plaza, La Posada is the only resort in downtown Santa Fe.

~An Equal Opportunity Employer~

Knowledge, Skills, and Competencies:

• High work ethic, self-initiative , independent judgment

• Proven customer service and problem solving experience

• Regular attendance according to established guidelines

• May be required to work varying schedules to reflect the business needs of the property

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Requirements:

• Possess valid driver’s license and safely drive guest vehicles. Have proof of safe driving

record as indicated by a copy of Motor Vehicle record.

• Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork

• Know and be able to administer first aid

• Direct evacuations in an emergency

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

This company is an equal opportunity employer.

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