Additional Information: This hotel is owned and operated by an independent franchisee, Hersha Hospitality Management. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Manage hotel Front Office operations in accordance with established guest service and sustainability standards.

Potential Career Path 

Assistant General Manager – General Manager - Area General Manager

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s Earth View program.
• Practice safe work habits wear protective safety equipment and follow * * * MSDS and OSHA standards.
• Perform other duties as requested by management.

• Associate’s or bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

This company is an equal opportunity employer.

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