Additional Information: This hotel is owned and operated by an independent franchisee, Essex Hotel Management, LLC . The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

As a Hotel Front Office Manager, you will coordinate and overseeing front office functions and staff. You will also ensure smooth check-ins, check-outs and billing for our guests. Overall, you will strive to continually improve guest and employee satisfaction and to maximize the financial performance of your department.

• Processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
• Setting up accurate accounts for each guest according to their requirements
• Ensuring that rates match market codes, and documenting any exceptions
• Securing payment prior to issuing room key, as well as verifying/adjusting billing
• Compiling and reviewing daily reports, logs and contingency lists
• Completing cashier and closing reports
• Supplying guests with directions and property information
• Accommodating guest requests, contacting appropriate staff if necessary
• Processing all payment types, vouchers, paid outs, and charges
• Balancing and dropping receipts and counting and securing bank at beginning and end of shift
• Obtaining manual authorizations and following all Accounting procedures
• Notifying Loss Prevention and/or Security of any guest reports of theft
• Assisting management in training, evaluating, counseling, motivating and coaching employees
• Developing and maintaining positive working relationships, supporting your team to reach common goals, and listening and responding appropriately to any and all employee concerns
• We are looking for a warm and outgoing Hotel Front Office Manager with solid leadership skills and a strong work ethic. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to effectively lead, influence, and encourage others.

This company is an equal opportunity employer.

frnch1