Additional Information: This hotel is owned and operated by an independent franchisee, Paramount Hotel Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, ancillary sales and revenue generation. Ensures implementation of the Delta by Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increased profitability. Holds property leadership team accountable for strategy execution and guides their individual professional development. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Represents Marriott brand values in all leadership actions.

Leading Property Strategy, Operations, and Management of Department Budgets

• Develop a property strategy that is aligned with the brand-s business strategies.
• Stay highly visible and interfaces with stakeholders and guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Analyze business results and works with executive committee to develop an effective strategy to address needs.
• Make key decisions and oversees execution, remove obstacles to success and ensures adequate resources are available to achieve business results.
• Review financial reports and statements to determine how business unit is performing against budget.
• Work with executive committee to determine areas of concern and develop strategies to improve the property-s financial performance.
• Ensure capital expenditure funds are being used to address the priorities outlined in the brand business strategy.
• Ensure service programs are in place and executed against.
• Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details.
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
• Review and follow-up on property GSS scores and comments
• Walk the property to ensure public spaces, grounds, work, public, and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Supporting Brand, Ancillary Sales, and Sales and Marketing Strategy
• Champion change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Partner with Sales and Marketing team to support Sales and Marketing initiatives.
• Support the ancillary sales strategy and encourage leadership team to develop effective revenue management strategies and set aggressive goals that will help drive the property-s financial performance.
• Stay perceptive of market conditions and communicate changes and potential revenue opportunities to leadership team.
• Develop innovative means for capturing new streams of revenue through property amenities.

• Strive to maintain profit margins without compromising owner/guest or associate satisfaction.
• Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Measure, analyze, and communicate property performance using a variety of financial / non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
• Update and communicate profit forecasts to associates/managers
• Review property performance on period basis with Regional Leadership

Managing and Conducting Human Resource activities

• Hire executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance.
• Establish a presence with associates on property and actively solicits associate feedback.
• Utilize an -open door- policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Ensure associates are treated fairly and equitably.
• Lead associates through property changes and help them transition into new property roles.
• Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
• Facilitate cross training to support associate professional growth and operational excellence.
• Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
• Monitor local hiring and compensation trends for like positions; ensure that the organization understands any change in fundamentals.
• Conduct performance review process for associates (including development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).
• Support recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., food and beverage, rooms operations) compatible for operational needs.

• Operational knowledge of all phases of hotel management:  including sales and human resource management; adept at budgeting, accounting, forecasting, and Food and Beverage
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4-7 years’ experience working in a number of different departments within the hotel in the management operations, sales and marketing, finance and accounting, or related professional area.
• Excellent interpersonal and communication skills both written and verbal.
• Ability to favorably represent the hotel, Paramount Hotel Group, LLC and the franchise to the guests and the community.

• General Manager experience in full-service property or timeshare resort.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

• Manage e-mail.
• Manage daily paper mail.
• Participate in conference calls (e.g., Q-A, property performance, etc.).
• Prepare for and host regional/corporate leadership visits.

This company is an equal opportunity employer.

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