Additional Information: This hotel is owned and operated by an independent franchisee, Northwood Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

Leadership Development Program

The Hotel Rooms Supervisor will participate in a rotational leadership development program in the hotel's room division, which consists of the front office, housekeeping and spa departments. The two year program consists of a combination of on-the-job training and management responsibilities with an emphasis on leadership development. At the end of the program, the Hotel Rooms Supervisor will have a comprehensive knowledge of the daily operations of the rooms division and enhanced management and leadership skills

The Hotel Rooms Supervisor supports the management team with the day-to-day activities of the hotel’s rooms division to ensure operations, guest service and communication meet Forbes and Luxury Collection brand standards.

Management Job Duties

• Assists the management team with the training, coaching and supervising of team members, to include assigning and monitoring work and providing counseling.
• Conducts daily pre-shift meetings with team members to communicate pertinent brand, hotel and department information.
• Understands, communicates and enforces performance, Forbes and Luxury Collection brand standards (including QA operational).
• Controls and monitors daily labor, expenses and product.
• Participates in the interviewing, hiring and onboarding of new team members.
• Acts as manager-on-duty on a regularly scheduled basis.
• Each department’s training will vary based on the needs and responsibilities outlined below:

• Prepares daily work assignments for the housekeeping and laundry teams.
• Conducts regular audits of the property to assess cleanliness of guest rooms, storage areas, laundry room, restrooms and public spaces.
• Conducts inventories of linen, guest amenities and cleaning supplies; assists in ordering supplies as needed and maintains the forecast/budget and financial responsibilities of the department.

• Monitors and controls all pre-arrival and post-stay communications.
• Oversees and assists the front desk and bell/door attendants with the arrival and departure process.
• Manages and assists in the enrollment of guests into the Marriott Bonvoy membership program and the environmental "Make a Green Choice" program. Ensures that Bonvoy members are appropriately recognized.
• Coordinates the needs/requests of VIP guests in conjunction with the concierge team.
• Monitors and tracks guest survey responses, researching opportunities brought by guests, celebrating and recognizing top performers and formulating responses.
• Generates weekly and month end reports on training and goal achievement.
• Leads the department upsell program. 
• Manages the balancing of the house and rooms controller responsibilities focused on maximizing revenue potential at the front desk.

SPA ROTATION

Job Duties

• Oversees and assists at the front desk by checking guests in/out of the spa, accepting payments and answering questions.
• Assists with inventories of  linen, guest amenities, back bar supplies and retail; assists in ordering supplies as needed and maintaining the forecast/budget and financial responsibilities of the department.
• Inspects cleanliness of locker rooms, storage areas, staff break room, treatment rooms and public spaces throughout shift.
• Assists with the needs/requests of VIP guests and group bookings.

Education and Experience

• High school diploma or equivalent; two or four year degree preferred
• Guest service experience
• Supervisory experience preferred

• Excellent verbal and written communication skills
• Basic math skills
• Intermediate computer skills using Microsoft Office and a variety of hotel programs
• Excellent planning and organizational skills
• Ability to pay close attention to details
• Self-motivated
• Ability to build strong working relationships with all levels within the hotel
• Displays integrity and honesty
• Ability to work a flexible schedule, including evenings, weekends and holidays

This company is an equal opportunity employer.

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