Additional Information: This hotel is owned and operated by an independent franchisee, Sage Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Are you goal oriented? Do you take pride in your work and want to be part of a team that feels the same way? Do you take pride in your ability to rally teams around a common goal? Are you looking for the next step in your professional career? Are you willing to do the work to get you there? Are you looking for a company whose Core Values support growth and development? If your answer is, “Yes,” this could be the opportunity you are looking for!

At Sage Hospitality, we look for talented people who have a genuine care and passion for service. Our Core Values revolve around people and our desire for them to succeed. We believe that each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each of our guests. We’re not asking you to fit the mold; we’re hoping that you break it.

Sage Hospitality is actively seeking a talented Housekeeping Manager to join our Housekeeping team at The Westin Cleveland Downtown. This is the perfect role for someone with leadership experience and hospitality exposure to grow into their bright hospitality future. Our successful candidate will be reporting to the Director of Housekeeping who will rely on them to inspire staff, ensure that our service promises are delivered, and take on projects that will build experience and development. This is not a “punch the clock” role. We are looking for a key leader who will be an integral part of the department leadership team.

Our stunning 484 room hotel is located in the heart of Downtown Cleveland. Our property is conveniently located near major mass transit and highway routes and walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity, offering a full benefit plan, including 401k and outstanding employee discounts at Marriott hotels globally.

The Housekeeping Manager assists the Executive Housekeeper in managing associates’ and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

• Dealing with Ambiguity
• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

• Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

• Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

• Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. 

Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job. Requires supervisory/management skills. Ability to communicate information and hotel services to management and guests. Moderate hearing necessary for one-on-one communication with guests and staff, telephone use. Excellent vision necessary for quality inspection, review reports. Excellent speech communication skills for one-on-one communication with guests, telephone usage and two-way radio and associates. Excellent literacy necessary to interpret reports.

• One to two years of post-high school education. 

• Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

• Chemicals/Agents used: Cleaning chemicals, aerosol sprays used to perform function. Back brace worn approximately 100% of 8-hour shift. Gloves worn 10% of 8-hour shift. Operation of vacuum cleaner, wet vac, trash receptacle, computer, computer printer, telephone, two-way radio, calculator. 

• Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift. 

• Housekeeping & Laundry

• Full Time - Regular 

This company is an equal opportunity employer.

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