Additional Information: This hotel is owned and operated by an independent franchisee, Sage Hospitality The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Sage Hospitality is in search of our new Sales Manager to join our team at the Westin Cleveland. The ideal candidate is someone with strong leadership abilities, outstanding communication and analytical skills, and experience in creating strong partnerships with the community and industry leaders. You will be working within high profile markets in all areas of professional sports, media, medical, financial and other key corporate accounts. Variety is key! At Sage Hospitality, we’re not asking you to fit the mold; we’re hoping that you break it!

The Westin Cleveland is a 484 room hotel is located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage FieldHouse Arena are less than a mile away. This stunning property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Hungry? We feature local ingredients and beers at the outstanding Urban Farmer Steakhouse or for a quick grab & go, enjoy coffee from our very own on-site Starbucks®.

As part of Sage Hospitality’s Premier and Lifestyle division, we passionately strive to be the best and create excellence in everything we do. We are known among our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. This is a Full-Time opportunity, offering a full benefit plan, including 401k and outstanding employee discounts at Marriott hotels globally.

Bold. Bright. Caring. Energetic. Daring. Driven. Strategic. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.

The Sales Manager is responsible for selling the hotel, developing sales contacts and performing sales activities in assigned markets. Exempt Sales Managers must spend more than 50% of their time outside directly selling. Must be able to engage customers, analyzes their needs, and creates tailored proposals. Negotiates and closes sales while achieving sales targets. Effectively communicates internally and externally through various methods and across all departments.

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on.

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected.

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Requires knowledge of general sales techniques. Requires yield management experience. Requires highly developed customer service skills. Requires ability to hear, speak, read and write English fluently. Requires 12th grade level mathematics, spelling and reading skills. Requires effective business writing skills. Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment. Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions. Understand and follow verbal/written instructions. Work on more than one task at a time. Develop strong internal and customer relationships. Set and manage priorities and plan activities in advance. Solve problems and make sound business decisions. Respond to coaching, feedback and training. Strong and effective sales skills.

Education/Formal Training

Six months minimum in sales, customer service related position or hotel experience preferred.

Material/Equipment Used

General office equipment: computer, typewriter, copier, facsimile, telephone, calculator, etc. .

This company is an equal opportunity employer.

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