Airbnb is a community built on trust, and Trust Operations is committed to enhancing trust by proactively mitigating risk on the Airbnb platform. In the Operations Job Family, you will be responsible for working with your team to ensure that daily analysis on fraud risk trends is performed and results are communicated to stakeholders. Your mission is to detect fraud risk using your unique combination of data skills and investigative skills.

Are you interested in working alongside our Trust and Safety, Legal, Public Policy and Communications teams, as well as collaborating globally with other cross-functional partners to provide world-class support to a high functioning team? We are looking for an enthusiastic, passionate and personable candidate to manage complex investigations and respond to a range of stakeholder asks both internal and external. 

Responsibilities:

• Manage complex fraud investigations related to account integrity and/or content integrity involving large data sets and multiple stakeholders including internal legal & policy teams and/or government agencies
• Use data sets to monitor for indicators of fraud and other criminal activity
• Use available in house tools to augment your data analysis (Tableau, SQL, Excel, etc)
• Ability to take feedback
• Understands how related teams’ efforts impact achievement of objectives
• Requires breadth and/or depth of skills in a range of processes, procedures and systems, or acts as an expert in a business support operational area
• Gathers information to solve problems that arise with little or no precedent and/or that are escalated by team members; exhibits considerable judgment and understanding of the implications of work
• May provide process, procedure or system related guidance to more junior team members – but is not a team lead or supervisor
• Demonstrates core values and practices belonging behaviors, striving to improve where needed
• Exchanges and conveys detailed information in a concise and logical way; handles sensitive information
• Exchanges complex information and ideas effectively; uses tact and diplomacy when dealing with own and other teams; is sensitive to a range of audiences
• Participates in cultural activities, occasionally to build team building and team trust

Qualifications 

• 2-4 years of experience within risk management, fraud prevention, or Trust and Safety
• Training and/or experience in risk assessments, security operations, preparation and delivery of intelligence products
• Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours
• Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience
• Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities
• Solution and outcome-oriented
• Strong investigative ability, internet research, organizational, and analytical skills. 
• Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors
• Desire to work in a fast-paced and rapidly changing environment. Ability to multi­task, learn and adapt to new technologies
• Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross-­functional team needs
• Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users
• Ability to analyze data for patterns and detail oriented:­ you do your due diligence when completing an investigation
• Strong communication skills, both written and spoken, self-motivated and results-oriented
• Detail oriented:­ you do your due diligence when completing an investigation