Do you have a passion for analyzing big data in innovative ways to root out online fraud? Do you enjoy the challenge of being part of a dynamic operational team, tackling complex fraud problems and driving solutions from idea to implementation? If so, we may have the right job for you.
Microsoft is seeking to hire an experienced fraud investigative analyst to join its Fraud Investigations team, which sits within Microsoft C+E Business Operations. This team is growing, and its scope is expanding to include ownership of fraud detection, investigation, intelligence gathering, disruption, prevention, and mitigation strategies on behalf of numerous Microsoft businesses that provide online products and services to a global customer base. These businesses include internationally known brands such as Bing Ads, Azure, Office 365, Windows Store, Xbox Live, Microsoft Store, and many others.
The Fraud Investigative Analyst role is part data analyst, part investigator, part strategist, part program manager, part negotiator, part firefighter. Creativity, passion and tenacity are necessary traits. Each day the team is presented with situations that require unique and well considered responses in order to foil relentless fraud attacks. We are the front line of defense for Microsoft in the large and growing ecommerce space. Because of this, we are looking for an ecommerce fraud expert with a strong data analytics background to join our team.
You’ll serve as the team’s subject matter expertise on fraud detection, prevention and mitigation for the various offerings of at least one online business, while simultaneously maintaining a working knowledge of several other businesses in order to support team efforts as needed. You’ll collaborate closely with various teams across the company to drive strategies involving both real time and post-real time risk decisioning, manual review strategy, and other collaborative efforts with the various business groups. You’ll also be accountable for helping the team meet key performance indicators for their focus businesses.
The fraud investigative analyst must have the ability to obtain, parse and synthesize large data sets and employ analytic techniques to devise new data-driven risk strategies for real time and post-real time decisioning. Most data used by the Investigations team is queried using scripting languages comparable to T-SQL and requires query writing ability and experience working with relational data. Beyond that, the investigative analyst is expected to discover and generate actionable information with minimal direction.
This is not a role for dashboard-generating automatons or flighty data academics. The fraud investigative analyst will square off against sophisticated and persistent cybercriminals, mindbogglingly massive data sets, and a fast-paced and dynamic operational team environment where the path to results is often ambiguous and always challenging. For the tenacious, inventive, and hard-working analyst; dueling in this arena can be loads of fun.
Come join our team and help make Microsoft the safest place for people and companies all over the globe to buy and sell online!
Responsibilities
Data Analyst’s key responsibilities include:
• Collaborate and communicate directly with Data Scientists, Program Managers, Business Managers, Payments Experts, Engineers, and Industry peers in support of implementing and maintaining comprehensive fraud strategies
• Analyze large and complex data sets to investigate potential fraud attacks and vulnerabilities, develop new risk strategies and rules, and deliver actionable insights
• Identify and implement enhancements to Microsoft’s fraud protection system, the datasets used to evaluate risk, and business processes used to protect Microsoft’s bottom line from fraud attacks
• Adhere to platform KPIs related to fraud and customer experience
Behavior and characteristics
• Ability to clearly communicate information to stakeholders in an individual or group setting
• Agility to move seamlessly across multiple challenges in a very fast-paced environment
• Ability to plan and execute projects on behalf of a team with a wide range of tasks
• Ability to influence without authority
• Comfortable working with analysts, engineering and data science teams across the company and industry
• Excellent spoken and written English
• Ability to implement others’ ideas and requests as well as generate your own
• Self-motivated, tenacious, strong team player
• Analytical and technical mindset
• Desire to learn and improve constantly
• Desire to contribute to a world-class team on a world-class platform for a world-class company
Qualifications
• Bachelor’s degree preferably in Computer Science, Engineering, Management Information Systems, Informatics, Statistics, or a similar field of study. Other relevant experience considered in lieu of specific degree.
• 3+ years of experience combining and analyzing large, complex data sets to detect and investigate anomalies, develop actionable insights, generate tactical intelligence, and/or develop operational strategy.
• Excellent verbal and written communication skills as well as presentation skills to include the ability to clearly and succinctly explain findings and recommendations to a diverse array of audiences
• Experience specifically detecting and analyzing fraud, abuse, or other unlawful activity in a large-scale financial system, identity system, advertising platform, and/or comparable environment is strongly preferred
• Experience conducting quantitative analysis, to include a working knowledge of descriptive statistics and how to apply them
• Advanced T-SQL scripting ability (or comparable relational DB experience)
• Advanced user of Microsoft Office products, especially Excel
• Experience coding C#, Python, R, or comparable platform to transform/analyze data is a plus
• Experience in ecommerce, payments, or comparable online services environment a plus
People management: This position has no people management responsibility; however, he/she is expected to consult and advise the colleagues in matters regarding work-related duties for their function. Working closely with other teams is critical to the success of this candidate.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Get email alerts for the latest"Fraud Investigative Analyst jobs in Redmond"