Task Description


Agent management administration support.
- Carry out   inventory audit tasks and deliver monthly inventory report base on Sop

- Assign home visit task base on distribution rules and scoring the performance of feedback report

- Responsible for monthly collection commission calculation, payment processing, monthly accrual/utilization process

- Conduct 4-eye principle to settlement case and restructure sign-off agreement to ensure the accuracy.

Fraud detection
- Execute investigative process and its supplements (i.e. priority and focus matrix, retrospective check plan, dealer/customer statement templates) for potential fraud in portfolio;

- Ensure the regular reports (i.e. ad-hoc fraud analysis, fraud detection dashboard, case volume report) are comprehensible and concise;

- Organize the Fraud Awareness Training within related teams, dealerships with emphasis on detection and prevention.

- Facilitate the regular Fraud Detection Committee meeting to provide overview and analysis of fraud activities.


Initiatives and Pro cess optimization
- Contribute idea and take initiatives in daily work to support on AM process optimization

- Support process self-check task and give feedback on issues on monthly basis

- Support to update AM related process/manual/SOP.

- Be involved in recovery related project to optimize recovery process

- Support system and report testing 


Others

- Support Collections administration work

- Complete other tasks assigned by supervisor