Front Desk Agent

A great opportunity waits at Lake Louise.  We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in guest service. Come as you are!

 

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

• Providing courteous and efficient telephone services including accurate message taking
• Being knowledgeable of information on the hotel and surrounding area
• Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
• Accurate completion of all special billing requests
• Responsible for check in and out of guests
• Creating reservations via telephone, central/global reservations, correspondence and in person
• Responsible for a cash float
• Present statements of charges to departing guests and receive payment
• Performing general office duties
• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
• Working shifts as business levels dictate
• All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• Previous Front Office/Guest Service experience an asset
• Opera PMS and MS Office experience preferred
• Knowledge of a second language is an asset
• Must be a self-motivated and well organized individual
• Excellent communication skills, both written and oral is a must
• Professional appearance and manner
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift
• Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

 

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

 

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

CWMR-1890 - CWMR2022