Front Desk Agent
AccorJawa timurUpdate time: July 25,2022
Job Description
Job Description
Work Experience
Benefits
- Takes care of the arrival and departure processes for guests in compliance with internal procedures
- Maintains excellent relations with the welcomers, ensuring their activities complement each other
- Informs guests about the formalities, any particular conditions relating to their stay and the services available
- Handles phone calls
- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
- Ensures that all guest documentation is up-to-date and available
- Depending on the type of hotel, may handle reservations outside the reservations department's opening hours
Work Experience
- Fluent in Bahasa Indonesia and English.
- Familiar with Opera system.
- Highly motivated, self-driven, ability to work under pressure and an excellent team player
- Creative thinker, passionate and guest-oriented
Benefits
- Be a part of Global Community of Hospital Industry
- Opportunity to joint Accor Development Programs
- Optimal Employee experience and healthy working atmosphere
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