Job Details

Dorsett Shanghai Located in the heart of the dynamic Pudong new district, Dorsett Shanghai is next to Century Park, a peaceful oasis in the city. The hotel uniquely fuses modern design themes with Chinese elements and luxurious interiors.

Front Desk Agent 2019-08-14

Job Responsibilities:
To welcome all guests and VIP guests.

To prepare the registration card and key card for guests

To ensure a high level of customer service is consistently maintained.

To ensure all customers queries or requests are handled in polite, friendly, efficient manners.

To use the appropriate nonverbal communication (eye contact, gestures, posture) when communicating with others。

Job Requirements:
Good at Mandarin English oral and written communication skills; proficient in Cantonese, or Japanese is a plus

Proficiency in Microsoft office Word Excel and opera PMS is preferred.

The image of good temperament, strong language expression ability to communicate, strain cooperation ability, initiative and responsible to meet requirements of the early night shift rotation