Front Desk Attendant

Primary Responsibilities主要职责

• Must greet all guests with warm and natural standard at every guest contact point.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.
• Provide guests with the most accurate and up-to-date information at all time.
• Pre-assign rooms for pre registered, specific guests (VIPs), special requests reservations and tour groups.

• 在每一次与客人接触时，必须热情和自然地称呼，向客人问候。
• 履行被分配的职责，尽自己所能提高工作效率。
• 不断监控对客服务水平，通过客人的认可及热情，确保任何时间都能最大限度地令客人满意。
• 随时向客人提供最新，最准确的信息。
• 为即将到店登记的客人，常客和一些有特殊需求的客人以及团队客人提前安排房间。

Knowledge and Experience知识和经验

• Hotel emergency procedures.
• Hotel security procedures.
• Hotel Health and Safety policy and procedures.
• Hotel Facilities, servicesand features.
• Hotel standards of operation and departmental procedures.

• 酒店消防规则。
• 酒店健康与安全政策和规则。
• 店设备设施和功能介绍。
• 酒店设备设施和功能介绍。
• 酒店运营部门程序标准。