A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

• 前台主管需负责监管酒店前台的所有活动，包括入住/离店、宾客要求、礼宾服务和酒店内活动的推广。 我的具体职责是什么？ 作为前台主管，您将负责监督宾客、酒店和各酒店部门之间的前台活动。此外，前台主管还需负责监管相关活动以为宾客留下良好的第一印象，因此应以最高标准完成以下任务：

• 在您指定换班期间监督前台操作是否符合高标准

• 确保您的轮班团队能够随时掌握酒店产品、服务、价格和特别促销优惠的信息，以及每日VIP和特别活动信息
• 告知轮班团队当天酒店内的任何特殊活动或VIP宾客
• 监督所有团队成员的仪表、标准和表现，并以培训和团队工作作为重点
• 通过追加销售与营销计划使销售收入最大化
• 及时、彻底的管理宾客请求、询问和投诉
• 以专业的前台仪表提供酒店和宾客服务

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

我们寻找什么样的人才？

希尔顿前台主管始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准：

• 具有酒店、休闲和/或零售部门的前台工作经验
• 较强的商业/业务意识和出色的销售能力
• 冷静、职业道德清楚，并能排定工作的优先次序、满足最后期限
• 出色的监督、人际交往和沟通能力
• 提供高水平宾客服务的热情
• 持有监督/管理相关证书/文凭或学位者优先考虑

服务于希尔顿将会如何？

希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过 全球品牌 . 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景‘’ 让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们的惊人的团队成员的是希尔顿的核心所在！

Job: Guest Services, Operations, and Front Office

Title: Front Desk Supervisor/前台主管

Location: null

Requisition ID: HOT09UVE

EOE/AA/Disabled/Veterans