Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

 

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers a new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

 

We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

 

Currently we are looking for

Front Office Agent

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

The responsibilities and essential job functions include but are not limited to the following: 

• Greet, check in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
   

Your experience and skills include:

• Written and verbal communication skills in Polish and English
• Previous customer related experience preferred
• Previous PMS Opera experience preferred
• Computer literate in Microsoft Windows applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
   

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/ 

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS