Front Office Agent (Saudi's Only)
AccorJeddahUpdate time: December 29,2021
Job Description
To increase customer satisfaction by providing efficient, prompt, trouble free and
courteous Front Office service connected with arriving, and in-house guests, in line with
the hotel’s guidelines, and Radisson SAS corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS
• Is available to register, process, and greet customers promptly
• Checks the daily arrival list
• Welcomes customers to the hotel
• Responds to customer requests for information about the hotel and its surroundings
• Arranges for special services requested by the customer
• Stays current with developments in the hotel by reviewing the communication log
book each shift; updates log book for next shift
• Arranges fulfilment of customer services by working with Bell staff, Housekeeping,
Reservations and Room Service
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of
guest’s name, address and method of payment
• Changes room rates and guest rooms if approved by Service Manager
• Handles incoming guest room reservations
• Handles reservations for guests with rental cars, restaurants, etc.
• Is aware, at all times, of current room status and room availability
• Is fully aware of Radisson SAS service concepts
• Is fully aware of, and knows how to handle, all current and future hotel promotions
• Utilises yield management to maximise room revenue
• Increases hotel revenue by promoting food and beverage alternatives within the
hotel
• Knows the names of key people within Radisson SAS and SAS
• Minimises loss of revenue by adhering to all established credit procedures
Receptionist 2
• Insures all guests establish credit upon check-in
• Monitors customer accounts to insure adherence to hotel credit limits by
completing high balance reports and verifies accuracy of registration information
• Improves timeliness of cash flow by adhering to established credit and inventory
control procedures
• Receives proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting and Service
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