Front Office Assistant Manager
Inspiring and engaging. As a Front Office Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey.
 

Sofitel Noosa Pacific Resort is located in the heart of Hastings street, is Noosa's only 5 star hotel and offers 176 studios with an extensive Food & Beverage operation.

Reporting to the Front Office Manager, we are seeking a dynamic and passionate individual who is confident to lead a team and deal with guests in a positive manner in every situation.

Our guests are to leave feeling welcome and valued, having had a positive guest journey throughout their stay.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Ensure Accor's guest loyalty and recognition program is maintained and delivered to it's highest standards.
• Monitoring all arrivals and departures, communicating with relevant teams to ensure smooth operations.
• Maintaining guests accounts and relevant information during their visit, ensuring charges are posted.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

Your experience and skills include:

• Experience in a similar role in a luxury hotel environment is ideal, however looking for someone with a guest focused attitude.
• Be highly organised and able to manage priorities
• Display high energy levels
• Demonstrate versatility in responding to guest requests and situations.
• Ability to remain calm and effective in high volume work situations
• Ability to lead a team to success, leading by example.
  
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.