Welcomes guests as soon as they arrive with due care and attention
• Helps encourage customer loyalty by developing friendly, personalised relationships
• Anticipates guests' needs and takes them into consideration  
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the hotel image 
•  Respects the reservation commitments in full (basic vision or reservision ... depending on the country)