Posting Date Dec 14, 2019
Job Number 19175395
Job Category Rooms and Guest Services Operations
Location Le Méridien Nagpur, Wardha Road Opposite MIHAN Flyover, Nagpur, Maharashtra, India
VIEW ON MAPBrand Le Méridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Le Meridien Nagpur, offers unique
experiences in every one of its stylish guest rooms & suites. Warm earth
tones in addition to the luxurious sitting & work areas create an inviting
ambiance for our guest to experience & enjoy.
Our Guest Experience
132 elegant rooms and suites promising the ultimate in chic comfort. With local
city views and the exquisitely plush, signature Le Meridien bed, our spaces are
designed to awaken the senses. Our curious guest could also indulge in lip
smacking Zero Mile flavors which are local favorites.
Le Meridien is an
upscale, design-focused international hotel brand with a
European perspective which is owned by Marriott International which is an
American multinational diversified hospitality
company that manages and franchises a broad portfolio of hotels and
related lodging facilities. It has more than 6000
plus properties in over 110 countries and territories around the world with new
portfolio of 30 brands making it the world's largest hotel company.
Le Meridien unlocks
each destination and promises discovery moments at every turn. The brand inspires
curious and creative minded travelers to experience their surrounding with eyes
wide open & senses engaged. Le Meridien continues to grow internationally,
attracting curious and creative-minded travelers drawn by the promise of
discovery.
Job Summary
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.