· Register guests and assigns rooms. Accommodates special requests whenever possible.

· Assists in pre-registration and blocking of rooms for reservations.

· Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

· Understands room status and room status tracking.

· Knows room locations, types of rooms available, and room rates.

· Must be sales-minded. Presents options and alternatives to guests and helps in making choices.

· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Knows the location and types of available rooms as well as the activities and services of the property.

· Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

· Knows how to use front office equipment.

· Process guest check-outs.

· Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.

· Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

· Uses proper telephone etiquette.

· Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.

· Advise guest of any messages, mail, faxes, etc. received for them.

· Communicate services and amenities of the hotel to guests.

· Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

· Attends department meetings.

· Reports any unusual occurrences or requests to the Supervisor, Duty Manager or Assistant Front Office Manager.

· Knows all safety and emergency procedures, Is aware of accident prevention policies.

· Maintains the cleanliness and neatness of the front desk area.

· Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

• Diploma / Bachelor Degree in Hospitality Management of equivalent.
• 1- Year experience in similar capacity.
• Strong working knowledge of Microsoft Outlook, Microsoft Office and Hotel PMS.
• Good spoken and written English and Bahasa Malaysia.

• Be a part of a global community of hospitality industry.
• Opportunity to develop your career with multinational brand.
• A Bienvenue Card – Offering a special staff rate in Accor properties.