Responsibilities:

l Work closely with all colleagues to ensure recognitions are met for all guests. Input and update guests’ profiles and preferences at all times

l Organize and provide training to the Front Office team members when required

l Accommodate all guest requests in an accurate and efficient manner

l Personally handle guest issues, special request and ensure our guests have an impeccable experience

l Ensure the Protel database is appropriately managed and updated.

l Assist in follow-up of all guest incident and record in system

l Prepare and run daily front office operations reports and check lists

l Responsible for all front office functions and staff, include luggage handling

l Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures as a department head

l Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department

Requirement:

l At least 5 years experience in Front Office department at three star hotels

l Knowledge in Property Management system especially Opera and other software that are essential in Front office.

l Strong leadership skills and able to work under pressure

l Excellent problem solving and interpersonal communication skills, highly motivated and team focused

l Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus