Front Office Manager M/F – CDI

Are you dynamic, smiling and organized? Do you like customer contact and have a sense of welcome and service? Then you are the person we are looking for!

 

Mains tasks:

• Ensures that the guest’s stay in the hotel runs smoothly.
• Manages and motivates the reception teams to provide a quality service to the customer.
• Ensures that the quantitative and qualitative objectives of the department are met.
• Develops turnover by selling and managing the hotel’s accommodation turnover.

Main responsibilities:

• Establishes a quality relationship with the customer, throughout their stay, in order to build loyalty.
• Takes into account and anticipates the needs of the client
• Handles complaints when its employees cannot deal with them and provides a quick solution.
• Conveys the hotel’s image.
• Is responsible for the correct application of the hotel’s pricing policy.
• Ensures compliance with the application of internal audit procedures.
• Develops the motivation and support of its teams by creating a good working climate.
• Participates in recruitment.

Education/work experience:

• BTS and/or professional degree in hotel and catering.
• Significant experience in a contact profession.
• Experience in team management
• Mastery of the IT environment.
• Fluency in French and professional English (a third language would be a plus)

Qualities:

• Anticipatory capacity.
• Team spirit.
• Sense of welcome and service.
• Leadership.
• Rigour and organizational skills.
• Commercial spirit.
• Excellent presentation.
• Stress resistant.

 

If you recognize yourself in this profile, do not wait any longer and join our team!