Job no: 504586
Employment type Full time
Property / Office: Mandarin Oriental Pudong, Shanghai
Location: Shanghai, China
Department: Management (Director), Front Office

Scope of Position
It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven. The Front Office Manager is responsible for, but not limited to, the overall hotel operations, including the day to day hotel operational requirements. This position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group.
Requirements
Degree or Diploma in Hotel Management
8 years Hotel Management experience in a hotel of similar deluxe standing
Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees
Excellent overall communication skills
Able to multi task
The ability to work well in a team environment
Must possess a good verbal command of the English and Mandarin Language
Possess a pleasant and outgoing personality

职责范围
前厅经理全面负责前厅部运营的各个方面。要积极主动，有创造性，有目标。前厅经理主要负责整个酒店的运营，包括每天运作方面的要求。给前厅部的员工团队提供方向和领导，以最大的盈利机会和客人满意程度为标准来建立团队。
职位要求
酒店管理本科或文凭
8年高档酒店的相关管理经验
有经验来处理各个层面人士，包括业主，管理者，支持员工和所有酒店同事
出色的交流沟通技巧
有能力处理多项工作和任务
可以在团队的环境里努力地工作
必须拥有良好的中英文读写能力
拥有友善和善于沟通的个性

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