• Pepares weekly or monthly staffing schedules, monitors staff attendance and assist in planning work schedules
• Controls and verify occupancy forecasts and keep hotel management fully aware of the availability situation in the Hotel
• Maintains a Hotel log book on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action
• Conducts regular operational review, monitor, adjust and upgrade the performance of the Front Office
• Prepares the annual capital and operating budgets for the Department in conjunction with the General Manager and ensure departmental expenditure is kept within budget
• Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients and guests of the Hotel
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards,
• increasing revenue and reducing costs
• Conforms to and enforce policies and procedures & rules and regulations as laid down by Accor and the Hotel in order to achieve the highest levels of uniformity and guest service
• Plans and organizes regular Departmental training for all staff.
• Identifies and develop leadership qualities among subordinates following the programs of Accor
• Works closely with other Departments to maximize revenue and quality service of the Hotel
• Ensure that guests’ have a smooth running stay at the hotel
• Maximize Guest experience at the hotel.
• Manage & motivate Front Office Ambassadors in order to provide high quality services for guests
• Train and lead the team to achieve highest standards at all times
• Implements brand & group projects and identity features
• Ensure that internal audit procedures are duly applied
• To be conversant and fully knowledgeable of OPERA systems

• Service focused personality is essential
• Excellent presentation
• Previous leadership experience in similar role for at least 3 years at international hotels
• Opening experience
• Fluent in English and proficiency in any other language
• Prior experience working with Opera or a related system
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

WHAT IS IN IT FOR YOU:

•      Employee benefit card offering discounted rates in Accor Hotels worldwide.

•      Develop your talent through learning programs by Academy Accor.

•      Opportunity to grow within your property and across the world!

•      Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21