Front Office Manager
Inspiring and engaging. As a Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
 

Summary of Responsibilities:

Reporting to the Director & Assistant Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service.
• Manage and coordinate all Group and Individual arrivals.
• Maintain close liaison with the Sales, Conference, and Accounting teams.
• Produce daily, weekly, monthly and quarterly reports as required.
• Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
• Balance operational, administrative and Colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.
• Complete all project work in a timely manner.
• Follow all safety policies.
• Other duties as assigned.

Qualifications:

• Previous leadership experience in a similar role required.
• A minimum of one year’s front office management experience required.
• Previous experience with a Property Management system required.
• Computer literate in Microsoft Window applications required.
• University/College degree in a related discipline preferred.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Visa Requirements: Must be legally authorized to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS