Job Description
Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist in maximization of revenue.
Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction
Review daily reports to ensure system is being maintained as per company policies and procedures.

Work Experience
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
At least 5 Year(s) of working experience in the related field is required for this position.
Candidate must possess good interpersonal and communication skills
Team spirit, high productivity and able to work under pressure.
Energetic, Result-Oriented and prepared to face challenges.
Positive work attitude, Strong discipline, responsible.