Front Office Manager
AccorJakarta rayaUpdate time: December 7,2021
Job Description
Job Description
Work Experience
- Behaves and acts in an exemplary fashion, embodying the brand mindset
- Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel
- Ensures the respect of procedures and hygiene and safety standards
- Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services
- Manages headcount and organization for optimum efficiency in compliance with legislation
- Helps the department meet its targets
- Helps increase hotel revenue through his/her sales efforts
Work Experience
- Excellent command of Bahasa Indonesia and English (verbal and written)
- Graduated from a university or a specialized hospitality school.
- Minimum of 2 years experience in a similar position in an international luxury hotel organization.
- Knowledgeable of Front Office professions
- Strong in organizational, leadership, communication and management skills.
- Computer literate, especially Rooms-related programs
- Ability to work in a fast-paced, high-pressure environment.
- Highly motivated, self-driven, ability to work under pressure and an excellent team player
- Creative, passionate and guest-oriented
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