The Sebel Brisbane is located in the heart of the Brisbane City CBD just steps from the Queen Street Mall. The hotel features well-appointed studio, one- and two-bedroom apartment accommodation, exceptional dining and great amenities. For meetings, conferences and corporate banquets of up to 200 guests, The Sebel Brisbane features a versatile array of naturally-lit conference rooms and an adjoining outdoor terrace area coupled with experienced event planning and catering, professional audio-visual systems and creative themed designs to ensure a standout corporate gathering.  Blending the peacefulness and convenience of a private apartments with the amenities and personalised hospitality of a full-service hotel, The Sebel Brisbane is the ideal choice for business and holiday accommodation in Brisbane City. 

Reporting directly to the General Manager, this hands-on position will see you drive the performance of Front Office Operations including Front Desk and Night Audit.

You will:

• Be guest obsessed and passionate about team development, Guest loyalty and have an eye for the little things.
• Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
• Be responsible for shaping a “Can do, Guest Obsessed Culture” to support the achievement of key financial indicators.
• Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments.
• Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level.
• Be deadline driven and ensure the highest standards within your department.
• Have Full working rights in Australia.
• Have previous experience as a Front Office Manager or Assistant Front office manager/Senior Duty Manager within the hospitality industry.
• Be financially aware and have a working knowledge of managing P&L performance for example via cost effective rostering.
• Have previous experience working in a large 4-5 Star property.
• Enjoy working a flexible roster including shift work, weekends, and public holidays.
• Lead the team by example with impeccable grooming and presentation.
• Have a passion for creating exceptional experiences for our guests.
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Have a sound understanding of Opera property management system or equivalent.
• Understanding emergency response procedures
• Hold a current RSA and First Aid Certificate
• Have a working knowledge and understanding of legal compliance, SOP’s, WHS, modern award framework and national employment standards.

What’s in it for you?

• Competitive remuneration package.
• Access to worldwide benefits through ACCOR.
• Hotel Specific Benefits such as onsite parking, team member discounts and complimentary dry cleaning.
• Career opportunities across the ACCOR network.

If this sounds like you we would love to hear from you.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.