Job Description
ibis Edinburgh South Bridge is 259 bedroom, 3* hotel with a restaurant & bar. The hotel is located in the heart of Edinburgh and we welcome an international clientele staying for business and/or leisure purposes.
The Front Office Manager Position Revolves Around
·Ensuring all guests' journeys through the hotel are hassle-free, pleasant and memorable.
·Developing a proactive, guest centric and focused team.
·Achieving the best possible KPIs and financial results for your department.
Snapshot On Responsibilities
Gains guest loyalty via developing good relationships.
Regularly checks the quality of the service provision available.
Anticipates guests' needs and takes them into consideration.
Handles guest complaints and provides a rapid solution.
Organises VIP welcome when necessary.
Carries out recruitment of team.
Trains & coaches team on procedures and standards.
Ensures the brand and/or Group's loyalty programme is promoted to guests.
Ensure that staff has good knowledge of rates, segments and hotel promotions.
Ensures the application of hygiene, safety and environment regulations
Applies and ensures application of the hotel's security regulations (in case of fire etc),
Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.),
Is responsible for the security of people and property in the area under his/her remit.
Work Experience
we are looking for someone with the following attributes:
Passion for service
Warmth and empathy
Positive attitude
Creative & Flexible
Organised with autonomy
Experience
Hotel Management: 2 years (preferred)
Benefits
Attractive bonus scheme
Hotel and food & beverage discounts in Accor properties globally
Discounts with key partners (e.g. Europcar, Emirates, Eurostar, Nuffield Health)
2 free weekend breaks per year in the UK
Meals whilst on duty
Training with real perspective to develop within the company
A guest experience at the hotel once you’re hired
Employee Advisory Service
Employee benefit card offering discounted rates at Accor's brand and partners
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