Novotel Melbourne Preston is located in the heart of Melbourne’s vibrant inner north, just 20 minutes from Melbourne Airport and the CBD.  Boasting the latest design and bespoke furniture, the hotel is home to a great restaurant, cafe, and the largest conference and events facilities within the Accor portfolio.

We are seeking passionate and driven individual to take on the role of a Front Office Manager  to champion guest satisfaction to the next level. The role is a Fixed Term role until December 2022 with a possibility of extension.

 

 

What you will be doing:

• Coordinate and manage the Front Office department, inspiring our team of Assistant Managers, Guest Service Agents and Porters to provide the highest level of service to our guests

• Be a calming influence in the midst of a high pressured, fast paced environment, with the ability to sustain and drive positive team morale creating a culture that people want to be part of.

• Foster positive relationships with other managers, department heads and stakeholders to meet business needs and achieve outcomes.

• Be a progressive, creative professional who remains pragmatic and focused in an ever changing and challenging environment.

• Enjoy coaching and developing your team to succeed professionally via regular 1:1 meetings, personal development plans, appraisals, training and reward and recognition programs.

• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

What we're looking for:

• A genuine leader with a passion for people

• An energetic, team-focused and can-do attitude

• A natural ability to build and maintain internal and external client relationships

• Enthusiasm to connect with guests and to hear their story

• Exceptional communication skills both written and verbal

• Excellent attention to detail

• Experience with Opera PMS is highly regarded

What's in it for you?

In return for your commitment we will provide fantastic career and training opportunities, employee benefits and excellent working conditions with a supportive and fun team.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.