Front Office Manager

As Front Office Manager of the iconic 416 room Sofitel Brisbane Central, you would be responsible for leading a team to deliver luxury 5-star accommodation and service excellence.

Reporting to the Director of Operations, this position is supported by an Assistant Front Office Manager in managing a team of Guest Service Agents in performing reception and Front Office duties, and overseeing the operational activities of the Concierge and Night Audit departments.

To be successful in the role you would need to demonstrate passion, energy and an obsessive focus on building a strong team culture for the future. In return, you would be rewarded by the recognition and experience that goes with operating one of Accor’s premier hotel brands.

Your team and working environment:

The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food and beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

What you will be doing:

• Manage, direct and support the Front Office departments with their daily activities
• Deliver on the Sofitel brand promise in all interactions
• Drive the Accor Live Limitless loyalty program within the hotel
• Maintain operational systems and champion new and innovative ways to do business
• Train, coach and develop the Front Office team
• Be responsible for the operation of the property in the absence of the Director of Operations or General Manager.  

Key attributes:

• Foster an environment of care, collaboration and trust
• Work alongside the team to achieve operational excellence
• An obsessive eye for detail, ensuring the lobby and hotel entrance is always presented at the highest level possible.
• Always leading with a solution focused and positive attitude
• A high level of personal presentation in line with a luxury brand.

Your experience and skills include:

• Previous experience in managing a large operational team
• Detailed knowledge and experience in Rooms operations
• Highly organised with the ability to effectively prioritise
• A strong leader capable of driving a positive team culture to support high performance 
• Good communication skills with proven ability to build and maintain relationships
• Extensive working knowledge of OPERA PMS
• Current First Aid & CPR qualification and Approved Manager licence or willingness to obtain
• Availability to work nights and weekends in accordance with operational requirements.

What is in it for you:

• Work in a luxury environment surrounded by the best people in the industry
• Grow your career with Accor, a company that values people and loyalty
• Employee benefit card offering discounts in Accor properties worldwide
• Central Brisbane location with discounted car parking ($10 per day) and easy access to public transport 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

If you would like to have a confidential discussion about this role, please contact the Director of Talent and Culture on 07 3835 4962.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.