Shangri-La's Sanya Resort & Spa, Hainan

三亚香格里拉度假酒店

Job Description
1. Responsible for the reception and management of the front office of the hotel, familiar with the functions of the front office service facilities and in good condition.
2. Analyzed relevant market plans, formulated department work plans and completed work reports.
3. To achieve the highest room occupancy rate and the best room revenue.
4. Supervised the subordinate department heads, delegated work tasks, clarified post responsibilities, and adjusted work deployment at any time.
5. Maintain good guest relations and handle guest complaints independently and effectively.
6. Assist the hotel to deal with emergencies with higher-level leaders.

Job Requirements
1. Work experience in the same position.
2. Familiar with the operation and management of the hotel lobby, with a strong sense of responsibility and professionalism.
3. Supervised the service quality standards and operation process standards of employees in each division of the front office, and comprehensively supervised the work of the front office.
4. Effectively implement, implement and complete the monthly work plan formulated by the department.
5. Fluent oral English, good coordination and management skills, and good sales skills.