1. Ensure that all Front Office personnel is trained accordingly to the Quality Service Standards (QSS) is met to the desired level.
2.  Reviews the daily room revenue report and monitors rate changes and adjustments.
3. Ensures that associates understand the business goals of the hotel industry average rate, occupancy and profitability of the division.
4. Ensures that room rates, which have been updated through the Sales & Catering system, are followed.
5. Updates associates on rules and policies governing special promotions and that their production is tracked.
6. Updates associates on room rate changes and all Sales & Marketing programs.
7. Ensures that image and grooming standards are reinforced and that associates come to work correctly attired with nametags.
8. Ensures complete responsiveness to the desires of our guests.
9. Ensures that thoughtful and attentive guest service with relaxed efficiency is offered.

• Back ground in luxury hotels
• High proficiency in written and spoken English

- Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

- Opportunity to grow within your property and across the world!

- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.