Front Office Receptionist
AccorKuwait cityUpdate time: February 25,2022
Job Description
Duties and Responsibilities
| • To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill. |
| • To carry out all the day-to-day Front Office operations associated with the guests. |
| • To manage the hotel petty cash and the sale of rooms in he hotel. |
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• To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures. |
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• Establish good working relationships with the guests and your colleagues. |
| • Ensure that the guest service is excellent so that he/she will return to the hotel. |
| • Update Guest history. |
| • Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel. |
| • Know the pricing policy of the hotel. |
| • Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible. |
| • Follow up on the guest requests and ensure it is done or offer alternative solution. |
| • Own the problem, solve it and follow up, involve your supervisor when it is necessary. |
| • Ensure that the service offered and the provisions provided to the guests are up to company standard. |
| • Ensure that the service provided to the guests will win their loyalty to return to the company. |
| • Provide wake-up calls as requested by the guests. |
| • Inform the guest of all the conditions related to their stay in the hotel. |
| • Forward any messages received for the guest. |
| • Forward all relevant information to the other departments in the hotel. |
| • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels. |
| • Perform miscellaneous job-related duties as assigned. |
| • Complete the daily check list (am/pm/night) |
| • Assist in all Front of the House task |
| • Fully aware about the Le Club Membership Procedure and how to earn points and updatge in the system |
| • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels. |
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• Perform miscellaneous job-related duties as assigned. |
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• Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information. |
| • Ensure that the handing of a reservation for the hotel is done with complete professionalism. |
| • Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled. |
| • Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards. |
| • Attend all the departmental briefing and training programs concerned. |
| • Prepare lists of arrivals, departures, residents and VIPs. |
| • Apply Policy and Procedure for cash handling as per Hotel regulation. |
| • Apply Guest Credit Policy as per Hotel regulation. |
| • Having complete understanding of the Hotel's employee handbook and adhere to the regulations |
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