Pullman & Mercure Brisbane King George Square is located in the CBD and is Brisbane’s largest contemporary style hotel, featuring 438 guestrooms, extensive conferencing facilities for up to 1000 people, and several dining outlets including Goldfinch Restaurant and Award Winning Rooftop Bar, Sixteen Antlers.

We are looking for our next Front Office superstar, to join our team. We are currently recruiting for Full Time Front Office Supervisor.

A day in the life of a Front Office Supervisor consists of:

• Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.
• Participating and conducting in training and development programs to enhance skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Running the night audit process including correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately
• Supervising of front office team including nights team and completing Night Audit duties as required.

To be successful in this role, you will have unlimited work rights in Australia and will be available to work overnight shifts, including on weekends and public holidays as per our business demands. You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service.

In return, we will provide you with career development opportunities, a fun and rewarding work environment and hotel discounts worldwide.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.