Neighbor to the Nation's most prominent address, Sofitel Washington D.C. Lafayette Square is the premier luxury destination steps away from D.C.'s Historic Landmarks. Boasting a re-imagined outdoor cafe, bar and brasserie, we delight our guests' heart, mind and palate the moment they enter our chic lobby. Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and passion for Excellence. Sofitel Washington D.C. Lafayette Square is a shining example of the Sofitel brand, located in downtown Washington D.C. offering a genuine experience of the French 'art de vivre'.

Front Office Supervisor
Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Assist the Director of Front Office in all aspects of the department and ensure service standards are followed
• Consistently offer professional, friendly and engaging service
• Flexible work schedule, including morning, evening and some overnight
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift
• Train Front Office Ambassadors and Supervisor in all front office aspects
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Flexible work schedule, including morning, evening and some overnight
• Other duties as assigned

Your experience and skills include:

• Previous experience with a Property Management system required
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/