Front Office Supervisor

Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Our Hotel

Novotel and Ibis Melbourne Central is a dual branded hotel with 472 rooms conveniently located in the CBD.

We have a tight knit culture of collaboration between departments. Our Front Office team is a very diverse and dynamic team, always looking for opportunities to exceed our guests’ expectations.

Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!

What is in it for you?

• You will have the opportunity to build your skills and expertise to reach your potential and personal goals.
• Complimentary dry cleaning.
• Employee benefit card offering discounted rates in Accor worldwide.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Ensure employees are informed daily about priorities to personalize service.

Your experience and skills include:

• Service focused personality is essential.
• Previous experience in a similar leadership role is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem solving abilities and the ability to lead by example.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.