Peppers Kings Square on Wellington Street in central Perth is one of a new breed of urban retreats bearing the famous Peppers name. With an emphasis on stylish amenities such as its Executive Club Lounge and Stage Bar & Kitchen, this hotel is always on the lookout for team members who can deliver old-fashioned service in a modern, sophisticated manner. 

We are looking for a guest service superstar with a talent for training others to step into the Front Office Supervisor role.

As our next Front Office Supervisor reporting directly to the Front Office Manager, you will:
•    Assist in leading the Front Office Team to deliver an incomparable service experience
•    Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
•    Always uphold a positive, can-do energy pertaining to guest and workplace challenges
•    Provide a structured and consistent onboarding and training experience for Front Office team members
•    Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property

What we are looking for:
•    A person who is looking to take that next step towards a managerial position
•    A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
•    The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
•    Someone with have Office Management experience in a similar role is ideal
•    A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

Why work for Accor? 
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.  
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. 
Take advantage of exclusive rates across Australia – from 30% off! 
Apply now to begin your journey!
 

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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