Front Office Supervisor - Overnight

Reporting to the Front Office Manager, the Front Office Supervisor - Overnight is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office.  Ultimately, the Front Office Supervisor - Overnight is responsible that all the Front Office Standards are being accomplished.  Come Share our Passion for Service Excellence.

Hotel Overview: Experiences are invited at the Sheraton Suites Calgary Eau Claire Hotel (a Fairmont managed property), located in the heart of downtown Calgary in the midst of the city’s most exciting shopping and recreation area. Our award-winning, 4-diamond, all-suite hotel’s neighboring attractions include the Eau Claire Market, Y.M.C.A. and Prince's Island Park - an extensive parkland which plays host to a multitude of Calgary festivals.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Day to day supervision and the smooth operation of the Front Office
• Must provide efficient and courteous service to each guest
• Operate according to the policies, procedures, quality standards and services established by the management team
• Willing to work all shifts and weekends, if needed
• Willing to learn new tasks & duties as needed
• Able to deal calmly and professionally with the public and employees in any and all crisis situations
• Ensure the department provides outstanding service and teamwork
• Handle all special requests quickly & appropriately
• A dedication to making every guest feel welcome in our surroundings
• Monitors performance through positive feedback, corrective actions as necessary
• To work closely with other departments to ensure the smooth management of operations through preparation and follow-up
• To assist in training employees ensuring that they have the necessary skills to perform their duties effectively
• Effectively communicate an implement new policies/procedures for the Front Office.
• Stay current with industry/competitive trends and making recommendations for improvement
• Responsible to respond to Emergency situations, as necessary
• Ensuring a safe working environment for all staff members
• Maintain all Front Office Standards & Coach employees on meeting our Standards
• Ensure the current days revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced.
• Prepare daily management reports as required.
• Complete the update process on the front office system perestablished system guidlines.
• Complete system back-ups as required.
• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel's computer systems are readied for the next day's business.
• Balance and Audit all front office postings and settlements.
• Verify that all departments have posted all of their revenue.
• Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries.
• Reconcile all miscellaineous revenue sources to the PMS system.
• Ensure guest and colleague safety and security. 
• All other duties as assigned