Inspiring and engaging. As a Front Office Supervisor, you will show your leadership and interpersonal strengths to support the Front Office department, and ensure an exceptional guest journey.
What you will be doing:

• Supervise and support all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Inspire and motivate the team to meet our financial and service goals
• Check in & check out
• Daily routines such as checklists, procedures, systems check…
• Collaborate to the implementation and follow up of action plans and goals

Your experience and skills include:

• Previous experience as Front Office Supervisor (at least 2 years)
• Hospitality Management, Business or College degree in a similar sector 
• Spanish and English proficiency
• Highly organized, goal and result oriented
• Service focused personality is essential and previous leadership experience is preferred 
• Prior experience working with Opera
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance and operational excellence