We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.

Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte and buffet restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International airport.

We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with us, as the hotel welcomes back our corporate & leisure guests in the future.

What we Offer

#itsgoodtobeus – Oh, yes it is! We live and breathe by our four principles

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

You’ll learn a lot more about these principles if you come to work for us! Imagine coming to work every day and encouraged to bring your TRUE self to work?!

You will have the opportunity to build your skills and expertise to reach your potential and personal goals. We also provide full laundered uniforms, duty meals, staff parking, benefits and discounts in over 100 countries with Accor as well as access to a number of benefits with our partners.

The Role

We are currently seeking a motivated Front Office Team Leader with proven leadership, negotiation and communication skills. This position is responsible for coordinating Front Office activities, empowering the Front Office team, and ensuring the smooth running of the department. The role suits current guest service agent looking for the the next challenge. 

Essential attributes for the role include:

• Exceptional customer service skills
• A friendly and outgoing personality
• Excellent grooming and presentation skills
• Ability to work well under pressure and remain calm
• A willingness to use initiative and solve problems
• Must be able to work weekends & nights
• Proficient in reservations, night audit and all FO procedures
• Excellent communication, interpersonal & time management skills
• Knowledge of Room Master or similar PMS desirable
• Experience in a similar role within a hotel environment

 

Your role and responsibilities will include, but are not limited to the following:

 

• Greets guests with a smile and make them feel welcome.
• Provide guests with relevant information about the services, local attractions and facilities.
• Train & mentor team in all aspects of the daily operation
• Maintains efficient operating procedures, ensuring accuracy and balancing of till and cash float & security of outlet.
• Maintains a high level of cleanliness and care of all equipment.
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike.
• Handles all guest complaints immediately, courteously and satisfactorily.
• Aware and adhere to the all Property procedures, including security, fire and the Workplace Health and Safety Act

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.