Pullman Auckland Hotel & Apartments

is proud to be operating as a Managed Isolation Facility supporting the New Zealand boarder team to host self-isolating guests.

Our obligations under the Health and Safety at Work Act 2015 is to take all reasonable, practicable steps to eliminate, or otherwise control, known risks. Therefore, we operate in a level 4 environment at all times. With full PPE and WHS protocols in place.

 To apply for this role all applicants must have or be willing to receive the COVID19 Vaccination upon commencing employment. Working at New Zealand’s border at this time is a high-risk working environment, and the COVID-19 vaccination provides a significant additional control to protect our people, their loved ones, and the wider community against the virus.

Successful candidates must also be willing to undertake mandatory COVID-19 swab every 14 days

WHAT YOU WILL BE DOING:

•Responsible for training of all new starters

•Shift supervision across the Front Office area

•Ensuring all guest queries, feedback

•and concerns are actioned appropriately

•Liaising with all hotel departments, to ensure all necessary follow up is conducted

•Leading a Front Office team to display the Pullman Auckland service essentials at all times.

•In absence of Assistant Manager liaising with parties from MBIE in regards to Manged Isolation operations. 

•Previous hotel reception experience essential

•Exposure to on-the-job training

•Ability to remain calm and diplomatic when under pressure

•Be a skilled negotiator to resolve a range of guest and employee concerns

•Immaculate personal presentation and high level of communication – both verbal & written.

Flexibility to work a rotating roster including weekends and public holidays