Key Responsibilities

Manages the Fulfillment & Logistics outsourced operations and relationships.

Responsible for carrier selection, order routing and lead-time maintenance.

Implements and executes process change.

Manages Fulfillment & Logistics provider’s service levels and KPI’s.

Accountable for the backlog and capacity management of the fulfillment locations. Responsible for exception management including expedites, order prioritization and delivery escalation.

Drives cost management and business controls compliance.

Essential Requirements

Drives and leads process improvements for team
Primarily focused on managing the external transportation providers
Handles escalated vendor issues from team members
Provides direction and mentoring for less experienced team members
Data analysis, metric and cost coordinator
Handles exception management and escalated outsourced partner issues from team members
Interfaces with IT on exception Management
Provides carrier routing and setup
Accountable for customer order tracking & status updates
Responsible for cost tracking Leads the implementation of process enhancements

Educations or skills

Typically requires 5+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience

Good communication

Good system skills