A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

 

Pay for this position will be $14.75/hr

 

Job Purpose/Overview
The primary purpose of this position is to support cash handling, reconciling funds, POS
troubleshooting, tracking, and reporting various information. Store Administrator are
also required to provide exceptional guest service while filling in for Guest Experience
Associates on the retail floor they will be required to follow all aspects Guest Experience
Program. In addition, they will help answer and resolve all customer complaints.

Key Responsibilities
M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
• Become knowledgeable of the M&M’s Brand and the store products designed to
delight our guests.
• Display a “Guest comes first” attitude by prioritizing Guest Experience.
• Acts as a positive role model for others by demonstrating passion and enthusiasm.
CUSTOMER FOCUS:
• Display the Guest Experience Program training standards daily and consistently to
provide exceptional guest service and enthusiastically create an unforgettable
experience through personal interactions with our guests.
• Serve as liaison between customer support team, management and customer to
improve customer service and business productivity.
• Analyze customer complaints and provide appropriate corrective actions.
RESPONSIBILITY FOR BUSINESS RESULTS:
• Contributes to and is knowledgeable of store KPI’s
• Actively works towards accuracy in all cash handling processes.
FRIENDSHIP and COLLABORATION:
• Works alongside the management team to create and maintain cash room and Key Performance Indicator reports
• Complete all required paperwork related to cash room duties
• Supportive of management decisions by preventing triangulation and encouraging direct conversations.
PUNCTUALITY and INTEGRITY:
• Comply with all store policies, including the attendance policy, cash handling policy and data handling policies.
• Exemplify The Five Principles and The Associate Concept
• Trains new associates as it relates to cash handling guidelines.
INITIATIVE and JUDGEMENT:
• Responsible for all aspects of cash handling, i.e., balancing the safe, change orders, reconciling tills, vendor payouts, deposits, reporting and preparing till funds.
• Troubleshoot, advise and follow up with technical support in the resolution of POS system issues.
• Maintain confidentiality in all matters related to cash handling.
Other duties as assigned by the management team

 

Context and Scope 

The Store Administrator supports the management team in the execution of daily business administrative duties that drive business performance. General tasks include cash handling, paperwork, tracking sales trends, helping Guests, and carrying out other directives given by the Operations Leadership team.

 

Job Specifications/Qualifications 

 

Education & Professional Qualifications
• 2 years’ experience in cash handling

 

Knowledge / Experience
• Previous cash room experience preferred
• Excellent math and reasoning skills
• Experience with guest service-oriented environment

 

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.