Responsibilities

Our Customer Facing Technology professionals are the essential link between the potential of what's possible and build trusted advisor relationships with technology vendors. Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers. We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is these roles might be for you.

Cloud Solution Architect

Overview

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team member that will help the largest and most important companies in the world across all industries successfully adopt Microsoft Cloud solution and services.

Responsibilities

As a Cloud Solution Architect (CSA), you are responsible for a customers experience with the Azure platform, how the customer uses the cloud to deploy applications quickly and effectively, how they store their business data, how they run their entire business using our trusted cloud platform.

Technical Account Manager

Overview  

Technical Account Manager (TAM) are trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products. 

Responsibilities  

Technical Account Managers provide valuable insight on the operation and optimization of the customer’s IT infrastructure through quality service delivery management. If something unexpected occurs after a customer has deployed a Microsoft product, you will work with global business support to manage incidents through to resolution.  You’ll maintain the relationship with the customer to ensure there is operational improvement with the client and/or a product improvement underway with Microsoft’s product team.  

Premier Field Engineers

Overview  

Premier Field Engineers (PFEs) serve as deep technical advisors retaining customers (Enterprise, Government, Education, etc.) & delivering unique value by supporting & increasing the consumption & productivity of acquired and/or deployed Microsoft technologies. PFEs provide technical support including product technical training onsite, as well as via telephone, & electronic media. The PFE Support Delivery Model outlines the various support delivery services that a Premier Field Engineer could provide through the Premier Support contract and engagement via the Technical Account Manager (TAM) and/or Virtual Account Team (VAT). Those support services can be delivered either remotely or on premises.

Responsibilities  

As a PFE, you will deliver proactive and reactive onsite, remote, and dedicated services for Microsoft’s Premier customers across the Europe or EMEA, depending on the technology project you will support. Also, you will provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments.
The PFE consults with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices and can provide rapid on-site expertise to resolve critical customer support situations. 

Qualifications

• Pursuing or having maximum 12 months since graduation of a a Bachelor’s or Master’s degree in computer science, computer engineering, IT, electrical engineering, management information systems, or related STEM fields;
• Passion for technology and working with customers;
• Confidence to manage executive relationships, both internally and with customers, to create business transformation;
• Ability to work independently with minimal management supervision and as part of regional/virtual teams;
• Excellent communication skills and superior customer-service oriented skills desired;
• Available to travel due to customer requirements for onsite services;​
• English language and local language fluency - Finnish - for all roles;
• Full unrestricted work authorization for Finland.

Please upload your CV in English language in order for your application to be considered for the role.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.