1. Conduct patients/residents satisfaction survey via call back/QR code/onsite interview to obtain their feedback and /or experience effectively

2. Respect patients/residents’ private information and respect their confidentiality

3. Generate satisfaction reports on a regular basis. i.e. weekly and monthly basis

4. Coordinate relevant departments to solve patients/residents’ complaints

5. Collaborate with service excellence team and operational team for continuous improvement

6. Other tasks required

7. Excellent communication skills, logic and judgement优秀沟通技巧，条理和判断力

8. Honesty and integrity is a must必须诚实正直

9. Keen listening ability, to quickly and in-depth capture and understand the patients/residents needs

10. Compassionate personality

11. Strong sense of responsibility

12. 1 year above relevant experience, Priority will be given to medical, nursing or relevant experience in the healthcare field

13. Excellent written and verbal skills, spoken and written English and Chinese

上班地址：上海浦东新区-金桥