Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As an SFO Team Leader, you will build, develop, coach and lead a team of employees into a high performing team that is delivering a balanced approach towards risk in order to serve our merchants, community and organization. You will be responsible for the talent management of your team, as a subject matter expert, and different levels of project management as you act as a driver for the business.

Role Responsibilities:

Talent management:

• Participate in teammate selection, internal talent movement, and training needs assessment and closure of knowledge gaps.
• Serve as consultant/coach for teammates and the merchant 
• Manages workforce efficiently and effectively

Subject matter expert:

• Serve as a subject matter expert for teammates and the organization
• Complete the required quality checks to help coach to perform a holistic review of accounts by balancing risk assessment with merchant growth potential.
• Works cases and escalations as required to build SME knowledge
• Demonstrates ability to drive positive merchant engagement

Project management:

• Possess high level of initiative, & a pro-active approach to risk
• Identifies trends and validates potential larger impact to portfolio for further escalation.
• Ability to manage internal projects with some direction

Core Requirements:

Holistic Review:

• Think E2E to understand the Merchant Life Cycle
• Connect the dots of the “merchant story” to understand the big picture
• Wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator

Balanced Approach:

• Credit and fraud; On and off PayPal; Risk aspects and Merchant experience
• Industry risk idiosyncrasies
• Global awareness via process alignment and economy implications

Merchant Education:

• Put yourself in the merchant’s shoes
• Effectively communicate the outcomes, build relationships, and add value between PayPal and the merchant
• Clear call to action for merchant

Accountability:

• Invest time and effort in your decisions
• Ownership of the impact of your decision and the overall merchant experience

Competencies:

• Evaluate Merchant Holistically (Assess)
• Make the Right Decision (Decide)
• Own the Merchant Experience (Communicate)
• Contribute to Team (Deliver)
• Develop Others & Build Strong Teams (Coach)
• Strengthen Relationships & Influence (Network)

Minimum Requirements:

• Bachelor’s Degree or equivalent work experience preferred
• 2+ year experience in one or more of the following areas: Customer Support, Financial Services, Fraud Investigation, Credit Risk, Transaction Processing, or Chargeback Processing
• 1 years supervisory experience preferred

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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