Business Process Management is a disciplined framework for an organization to optimize the way the business runs to improve efficiency, workflows, and better ensure consistent quality output in critical operational areas.

This disciplined approach to workflows and documentation is especially important in an ever-changing business environment to assist meeting organization objectives.

The Global Partner & Support (GPS) team is establishing an organization wide Business Process management (BPM) framework to help guide the organization as it scales its operating model.

This role will lead the evaluation, development and implementation of BPM strategies, process and policy architecture and project manage execution across GPS to better manage and optimize our operating practices and assist in better meeting our partner and customer goals.

Optimizing services and benefits delivered to these partners is key for scaling revenue growth as GPS works with a diverse set of partner roles that include distributors, Original Equipment Manufacturers (OEM), Original Design Manufacturers (ODM), Cloud Service Providers (CSP), Independent Software Vendors (ISV), Systems Integrators (SI), and Solution Providers.

This role will also be key lead for policy and process optimization approach and measurement associated with design and development of features in the Intel Partner Alliance digital experience.

Responsibilities may include:

• Drive maturity assessment of critical processes and policy residing across 5 general manager teams that impact partner and customer delivery

• Lead critical process risk management and prioritization assessment

• Assess and establish knowledge repository for business process and policy documentation

• Research and propose automation options for workflows and documentation

• Manage virtual team of process and policy owners across GPS and oversee governance model for BPM

• Establish and oversee process and policy governance for IPA system and feature development

A successful candidate will demonstrate:

• Process thinking mindset

• Experience driving results in a highly matrixed organization

• Strong collaboration and communications skills

• Exceptional listening skills

• Experience engaging with people at all levels of the organization

• Proven experience leading large-scale programs

• Ability to drive cross organizational effort with a keen sense to change management.

• Experience with process or policy management, knowledge management, workflow management and partner strategies make for a strong candidate.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This Position is not eligible for Intel immigration sponsorship.

Minimum Qualifications:

• Bachelor's degree in Business, Communications, Engineering, or any other related field focus on Business.

• 3+ years of experience in prior business process and/or knowledge management experience

• 3+ years of experience in project or project management experience.

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Other Locations

US, California, Folsom;US, California, Santa Clara;US, Oregon, Hillsboro

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.